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1-866-THE-PLAN (1-866-843-7526) (TTY: NY Relay 7-1-1)

At this number you can reach care managers, ask questions about benefits, obtain information about services or appointment times, replace your ID card or arrange for transportation during business hours. Otherwise, a customer support representative is available 24/7 to assist you in any way possible.

Member Services Center

500 Seneca Street
Buffalo, NY 14204
Open Monday – Friday, 8:00 a.m. to 4:00 p.m.
*Wheelchair accessible

In-Language Assistance
To request information about Elderwood Health Plan in Spanish, please call Member Services at 1-866-THE-PLAN (1-866-843-7526). Those with a hearing impairment/TTY users can call NY Relay at 7-1-1. For NY Relay calls in Spanish, dial 1-877-662-4886.

Para solicitar información sobre Elderwood Plan de Salud en español, por favor llame a Servicios para Miembros al 1-866-THE-PLAN (1-866-843-7526). Las personas con problemas de audición / usuarios de TTY pueden llamar NY Relay al 7-1-1. For NY Relay llama en español, marque el 1-877-662-4886.