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Interested in learning more about careers with Elderwood Health Plan? Click here to view our current job openings. Elderwood Health Plan is proud to be recognized as a finalist for the Buffalo Business First Best Places to Work contest 2020, 2021, and 2022!

2020 BBF Best Place to Work EHP2021 BBF Best Place to Work EHP      2022 BBF Best Place to Work EHP


1-866-THE-PLAN (1-866-843-7526) (TTY: NY Relay 7-1-1)

At this number you can reach care managers, ask questions about benefits, obtain information about services or appointment times, replace your ID card or arrange for transportation during business hours. Otherwise, a customer support representative is available 24/7 to assist you in any way possible.

Member Services Center

500 Seneca Street
Buffalo, NY 14204
Open Monday – Friday, 8:00 a.m. to 4:00 p.m.
*Wheelchair accessible

In-Language Assistance
To request information about Elderwood Health Plan in Spanish, please call Member Services at 1-866-THE-PLAN (1-866-843-7526). Those with a hearing impairment/TTY users can call NY Relay at 7-1-1. For NY Relay calls in Spanish, dial 1-877-662-4886.

Para solicitar información sobre Elderwood Plan de Salud en español, por favor llame a Servicios para Miembros al 1-866-THE-PLAN (1-866-843-7526). Las personas con problemas de audición / usuarios de TTY pueden llamar NY Relay al 7-1-1. For NY Relay llama en español, marque el 1-877-662-4886.