As of May 1, 2024, Elderwood Health Plan will be partnering with VNS Health’s Managed Long Term Care Plan in an exciting new relationship, under the name Elderwood IPA.

Elderwood Health Plan has chosen to enter into an agreement with VNS Health so that Elderwood’s Managed Long Term Care Partial Capitation Plan (“MLTCP”) members may transition to VNS Health MLTC.

Elderwood IPA is committed to supporting VNS Health as its local Western New York partner and positioned to serve additional VNS Health members in Erie, Genesee, Monroe, Niagara, Orleans, Chautauqua, and Wyoming counties in the future.


For Members

In order to make this transition and your experience as seamless as possible, Elderwood members who move to VNS Health will continue to have their Elderwood care manager.

New York Medicaid Choice, the State’s MLTC enrollment broker, has sent a letter to all Elderwood Health Plan members telling you about the change.

If you would like to speak directly to New York Medicaid Choice regarding MLTC enrollment, or your plan options, please call New York Medicaid Choice at 1-888-401-6582 (TTY: 1-888-329-1541). Monday – Friday, 8:30 am – 8:00 pm, Saturday, 10:00 am – 6:00 pm.

You can learn more about VNS Health and VNS Health MLTC at You can also contact VNS Health at 888-867-6555 (TTY: 711).  You can call Monday to Friday, from 9:00am to 5:00pm.

For Providers

VNS Health has delegated Elderwood IPA to serve as our Western NY provider relations liaison. Elderwood IPA will manage provider relations, credentialing and conduct site visits.

For Elderwood IPA Provider relations department, and any claim inquiries or disputes prior to May 1, 2024, please call 1-866-843-7526.

For claim status questions, disputes, and claim inquiries for services served on or after 5/1/2024, contact VNS Health at 1-866-783-0222.

Provider FAQs

Date of Service Electronic Claim Submissions Payer ID
On or after 5/1/2024 77073 (Fee For Service or Encounter)

Please note providers must continue to provide care for one hundred twenty (120) days following the 5/1/24 transition, or until the enrollee’s new plan has conducted an assessment and the member has agreed to a new plan of care, in accordance with the member’s existing plan of care. This means that there will be no change in the type or level of services currently provided, and the provider will continue to be compensated at the rates set forth in the Participating Provider Agreement.